Return and Refund Policy

At MASAPETS, your satisfaction is our priority. If
something’s not right, we’ll make it right — simple as that.

30-Day Hassle-Free Returns

We offer a 30-day return policy, which means you have 30
days from the date you receive your item to request a return.

We’ve made the process super easy:

Just contact us at [cutomercare@masapets.store], and we’ll take it from there.

 Eligibility for Returns

To be eligible for a return, your item must meet the
following conditions:

• Unused
  and in the same condition you received it
• In
  its original packaging, with tags (if applicable)
• Must
  include the receipt or proof of purchase

 How to Start a Return

1. Email us at customercare@masapets.store with your order number and reason for return
2. If
   your return is accepted, we’ll send you detailed instructions on how and
   where to send your item
3. Once
   we receive and inspect your return, we’ll notify you of the approval
   status
4. If
   approved, you’ll receive your refund back to your original payment method
   within a few business days

Note: Items sent back to us without first requesting a
return will not be accepted.

 Non-Returnable Items

Unfortunately, we cannot accept returns on:

• Items
  marked “final sale”
• Gift
  cards
• Used
  or damaged items (unless they arrived that way)

 Refunds

Once your return is received and approved, you’ll be
automatically refunded to your original payment method.

Please remember it can take some time for your bank or credit card company to
process and post the refund.

 Damaged or Wrong Items?

We’ve got you covered.

If your order arrives defective, damaged, or you receive the wrong item, please
contact us immediately at customercare@masapets.store so we can make it right.

 Questions?

We’re here to help — just reach out anytime at customercare@masapets.store
and we’ll take care of you.